2021 training roundup: Building a bespoke approach to learning and development

Nick Holmes, Global Head of Professional Development | December 08, 2021

Hero image
Professional Development

As 2021 comes to an end, Nick Holmes shares his learning and development highlights from the past year and explores our personalized approach to training our global teams.

In 2021, we entered a new phase of growth at Fishawack Health, centered on creating a people-led culture that empowers our team members to do greater things for our clients and the healthcare professionals and patients they serve.

Learning and development play a foundational role in achieving our vision, inspiring our teams to imagine a healthier world while giving them the tools and skills they need to build the connections that make better health a reality.

This year, we developed several initiatives to provide an exceptional and value-adding learning and development experience for our employees. These programs are based on our employees’ values and needs and empower them to envisage a sustainable future at Fishawack Health. Here are some of our highlights from the past year:


  1. We launched our Pack Academy

With more of our teams working remotely, our employees wanted better solutions for home learning. We launched a new on-demand learning hub—The Pack Academy. Our teams can enroll in numerous courses ranging from negotiation training to sessions on coaching and mentoring, and everything in between.

Most recently, we added monthly ‘TED Talk’ style seminars to our Pack Academy training program. During each session, internal and external experts spend 20 minutes deep-diving into the topics we care about most. The talks cover equality and mental health, UK Disability History Month, social media for health, mindfulness, behavioral science, and more.

  1. We helped leaders drive innovation

In June, we launched our leadership playbook series, run across 4 leadership levels: emerging leaders, new leaders, advanced leaders, and pioneering leaders.

The training program focuses on practical skills that empower our leaders to create an environment in which their teams can innovate, express views and opinions freely, and take calculated risks.

  1. We gave the Professional Development Team a new look

As part of our commitment to our people-focused culture, we expanded our Professional Development Team with 3 new hires—a learning experience designer to create valuable on-demand learning, a partner, and a new director. We will also hire for a new coordination role in early 2022. Our purpose is to create a career experience that feels like home.

  1. We developed a personalized learning experience

This year we empowered our teams to help define their learning journeys, creating tailored experiences bespoke to their needs. Today, employees at any level across our 21 offices can request training suited to their personal requirements. If the training requested does not already exist, we’ll build it, creating a truly personalized experience for our teams.


Want to learn more about our company culture and career opportunities? Check out our careers page.

How we use cookies

Cookies are files saved on your phone, tablet or computer when you visit a website.

We use cookies to store information about how you use the Fishawack Health website, such as the pages you visit.

For more information, check the cookie statement

Cookie settings

We use 4 types of cookies. You can choose which cookies you're happy for us to use.

Cookies that measure website use

We use Google Analytics to measure how you use the website so we can improve it based on user needs. We do not allow Google to use or share the data about how you use this site.

  • how you got to the site
  • the pages you visit on fishawack.com, and how long you spend on each page
  • what you click on while you're visiting the site

Cookies that help with our communications and marketing

These cookies may be set by third party websites and do things like measure how you view Vimeo videos that are on Fishawack.com.

Cookies that remember your settings

These cookies do things like remember your preferences and the choices you make, to personalize your experience of using the site.

Strictly necessary cookies

These essential cookies do things like remember your progress through a form (eg. Registering for new content alerts).

These cookies always need to be on.